General terms and conditions

Issued: 23.09.2017

The following terms and conditions and any other policies incorporated by reference, including without limitation, the Privacy Policy (collectively “T&C”) in the issue valid as per date of placement of order apply exclusively for the business relationship between ART D’ECO & DESIGN (Germany) GmbH, Florastraß 50, 10961 Berlin ,Germany , email :, (hereinafter “ART D’ECO & DESIGN”, “we” or “us”) and its customers who are purchasing products from the ART D’ECO & DESIGN Online Shop (hereinafter “Online Shop”).Tax nb: 14/304/01130 ; ARTDECO&DESIGN is exempt from VAT.

Please read the T&C carefully before using the Online Shop and placing your order. The General Terms and Conditions that apply to your order will have to be acknowledged at the time of the order.Our offers in the Online Shop are directed to customer’s worldwide.We only sell our products to en customers who are 18 years of age or older.

In order to make purchases from the Online Shop, you will be requested to provide your personal details. In particular, customers must provide their real name, e-mail address and other requested information as indicated. Furthermore, when ordering products, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.


Our product presentation in the Online Shop solely represents a non-binding invitation for you to purchase products from us. All orders are subject to our acceptance and availability. We are only able to accept orders that have a maximum order value of EUR 5’000 (including value-added tax but excluding any delivery charges). ART D’ECO & DESIGN offers products for sale that are on stock and available for dispatch from our distribution centre. Please be aware that we may be unable to deliver selected products due to production problems or quality check issues identified when we receive your order. In these circumstances we will notify you by e-mail and refund the payment to your account within thirty days of being advised that product has become unavailable.

All of the prices listed on the website are in the indicated currency. Unless otherwise indicated, the listed prices include the currently applicable statutory value-added tax.

You make your choice in the Online Shop, add the products to the “Shopping cart” by clicking on the “Add to shopping cart ” button and submit your order to us. By sending your order, you submit a binding offer to conclude a sales contract with us.You will automatically be sent an e-mail confirming the details of your order. This e-mail is NOT an acceptance of your order it merely records the fact that we have received the order.

We will send you a second e-mail when we dispatch your products, which shall constitute our acceptance of your order, at which point a binding contract of sale will be concluded between you and us.We decide at our own discretion whether we will accept an order or not. We shall not be liable to you or a third party by reason of non-acceptance of your order. In particular, we do not accept orders in the following events: (1) we are unable to obtain authorisation for payment; (2) the product ordered is out of stock or does not satisfy our quality control standards and is withdrawn; (3) you are not compliant with the T&C.

All shipments will be carried out through the standard mail service of the general poste office

Those items for shipment to countries outside of the E.U. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer in the destination country and is responsible for all Import Fees.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We will make reasonable efforts to deliver the products within the time specified, but we do not accept liability for any failure to deliver within that time.

The risk shall pass upon delivery of the products to the customer.

Shipping costs are provided during checkout and payment process.

We offer as payment method PAYPAL . If you wish to pay via a wire transfer, please contact us separately.
To help ensure that your experience is safe, simple and secure ART D’ECO & DESIGN uses Secure Socket Layer (SSL) technology. 

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent via e-mail).
You have the right to withdraw from this contract within 7 working days after reception of the item without giving any reason. You receive a refund of the purchase price, provided that the products are returned within time and in the original packaging and in their original condition, have not been damaged and have not been worn. Refunds will be made to your selected means of payment as soon as the returned item arrives in our warehouse with the original invoice. You will receive an e-mail confirming that your order has been received. ART D’ECO & DESIGN will not bear the costs of the return delivery of goods.

Any product, which is incomplete, damaged or whose original packaging has been damaged will not be refunded or exchanged.

Send us an email if you wish to withdraw from the contract at:
You can also exercise your right of withdrawal by returning the relevant item to us, together with the invoice to: ART D’ECO & DESIGN , via Pignolo 113, 24121 Bergamo, Italy.
We reserve the right not to accept your returns in the following events: (1) the7 working day grace period has expired, (2) the returned products are not received complete and not in immaculate condition.
Unidentified returns may be returned to the sender.
Please have the return shipment confirmed and store any necessary receipts/confirmations carefully in the event of any queries.

The Seller retains full ownership of the products sold until reception of the full amount due. During the period from delivery to transfer of ownership, the customer shall bear the risk of loss, theft or destruction. Failure by the customer to fulfil its payment obligations shall entitle ART D’ECO & DESIGN to demand the immediate return of the goods delivered at the customer's expense.

After receipt of your order, please check your products immediately for any faults.
Small and/or technically unavoidable deviations of quality, color, size, shape or design shall not be considered to be defects. Products that are damaged as a result of normal wear and tear are also not considered to be faulty.
We ask you to return the faulty product together with the return form indicating the fault within 7 working days to:
ART D’ECO & DESIGN   , via Pignolo 113 , 24121 Bergamo, ITALY . Faulty products are repaired or replaced. If the faulty product is not repairable or we may not provide you with replacement, we will give you a full refund (including delivery charges).

We do not provide a right to exchange goods. However, you can exercise your right to return the products (see section “right of withdrawal”).

We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

The personal information that you provide to us whilst using the website and the Online Shop is very important to us and we will only collect and use it in accordance with our Privacy Policy.

Some products sold are covered by a manufacturer's warranty, the terms and conditions of which vary from supplier to supplier. The general terms and duration of the guarantee are available on the website of
The customer shall be deemed to have consulted and accepted them. No returns will be accepted without prior authorization from ART D’ECO&DESIGN . If the product is found to be defective, ART D’ECO&DESIGN will transmit via email a “yes” to the purchaser
This “yes” a decisive and indispensable condition, is valid for seven working days, from the communication of the “yes” by ART D’ECO&DESIGN to the customer. After this period, the customer will have to renew his request.

All of the contents of the website, including text, photos, sounds; illustrations and software are our property or the property of affiliated companies, licensees and/or content providers. Your use of our website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

To the extent permitted by laws ART D’ECO & DESIGN accepts no liability for losses or damages.

We provide the website and the Online Shop to you solely for your personal, non-commercial use.
The laws of Germany apply to our contract relationship with you.

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